Responsible Gambling at Pistolo Casino

At Pistolo Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in Australia. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Pistolo Casino operates in full compliance with Australian gambling regulations and holds a valid licence issued under applicable Australian law. We actively support the National Consumer Protection Framework (NCPF) for online wagering and adhere to all guidelines set by the relevant regulatory authorities as of June 2026.

We take problem gambling seriously and have implemented a range of measures to promote responsible play and protect vulnerable individuals, including minors.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

• Do you spend more money or time gambling than you can afford?
• Do you gamble to escape stress, anxiety, or depression?
• Have you tried to cut back on gambling but found it difficult?
• Do you lie to family or friends about how much you gamble?
• Do you chase losses by continuing to gamble after losing money?
• Has gambling caused financial difficulties or debt?
• Do you neglect work, family, or other responsibilities because of gambling?

If you answered "yes" to any of these questions, we strongly encourage you to use the tools available on our platform and seek professional support.

Responsible Gambling Tools at Pistolo Casino

We provide a range of tools to help you manage your gambling activity. You can access all of these features by logging into your account and visiting the Responsible Gambling section in your account settings.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and require a cooling-off period of up to 7 days when increased.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. Once your limit is reached, you will be unable to place further bets until the period resets.

Session Time Limits

Set a maximum duration for each gaming session. You will receive a notification when your session limit is approaching and will be automatically logged out when it is reached.

Reality Checks

Enable regular on-screen reminders that display how long you have been playing and how much you have spent during your current session.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 1 day, 7 days, or 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Pistolo Casino for a period of 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us.

To activate self-exclusion, please contact our support team directly:

• Email: [email protected]
• Live Chat: Available 24/7 via our website
• Phone: 1800 PISTOLO (1800 747 865) — available Monday to Friday, 9:00 AM – 6:00 PM AEST

National Self-Exclusion — BetStop

Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be completed online.

Register with BetStop

Protecting Minors

Pistolo Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we have reason to believe that a minor has accessed our platform, the account will be immediately suspended and all funds returned in accordance with our terms and conditions.

We recommend that parents and guardians use parental control software to prevent minors from accessing gambling websites. The following tools may help:

• Net Nanny
• CYBERsitter
• GamBlock

Support Organisations in Australia

If you or someone you know is experiencing difficulties related to gambling, free and confidential support is available through the following organisations:

Gambling Help Online

A free, confidential service available 24 hours a day, 7 days a week, offering online chat, phone counselling, and resources for people affected by gambling problems.

• Phone: 1800 858 858
• www.gamblinghelponline.org.au

Lifeline Australia

Provides crisis support and suicide prevention services for Australians in distress.

• Phone: 13 11 14
• www.lifeline.org.au

Beyond Blue

Offers support for anxiety, depression, and mental health issues, which can be connected to problem gambling.

• Phone: 1300 22 4636
• www.beyondblue.org.au

MensLine Australia

A professional telephone and online support service for men with emotional health and relationship concerns.

• Phone: 1300 78 99 78
• www.mensline.org.au

Financial Counselling Australia

Provides free financial counselling for people experiencing financial hardship, including gambling-related debt.

• Phone: 1800 007 007
• www.financialcounsellingaustralia.org.au

Tips for Gambling Responsibly

• Set a budget before you start and stick to it.
• Only gamble with money you can afford to lose.
• Treat gambling as entertainment, not as a source of income.
• Take regular breaks and do not gamble for extended periods.
• Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs.
• Balance gambling with other leisure activities.
• Never chase your losses.
• Keep track of the time and money you spend gambling.

Contact Us

If you have any questions about our responsible gambling policies or need assistance activating any of the tools described on this page, please do not hesitate to contact our dedicated support team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Phone: 1800 PISTOLO (1800 747 865) — Monday to Friday, 9:00 AM – 6:00 PM AEST
• Postal Address: Pistolo Casino, Level 12, 123 Collins Street, Melbourne VIC 3000, Australia

This Responsible Gambling policy was last reviewed and updated in June 2026.